We realize the importance of accepting credit cards in running your business, and we are here in the event that you have a problem with your credit card terminal or software. Our US based in-house call center provides 24-7-365 days of Technical Support & Our Customer Service Team is available Monday through Friday from 8AM- 11PM EST. We pride ourselves in being able to resolve 94% of all issues in the first phone call- though in the event that you will need new hardware we provide next business day hardware replacement. In many cases your local representative can provide you with a loaner terminal while you wait for your new hardware. We are here to serve you!